Refund and Return Policy

Thank you for purchasing the Skoot Card Game! We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the product for a refund or exchange, subject to the following conditions:

1. Eligibility for Returns

To be eligible for a return, please ensure that:

  • The product was purchased within 30 days.
  • The product is in its original condition, unopened, and with all original packaging intact.
  • You have the original receipt or proof of purchase.

If the product does not meet these criteria, we reserve the right not to accept the return.

2. Non-Returnable Items

The following items cannot be returned:

  • Opened or used Skoot Card Game sets.
  • Products that are damaged due to misuse or negligence.
  • Items purchased from unauthorized retailers.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team through the information provided on our Contact page to request a Return Authorization (RA) number.
  2. Clearly write the RA number on the outside of the package.
  3. Ship the product to the address provided by our customer support team.

Please note that you are responsible for the return shipping costs, unless the return is due to our error (e.g., you received a defective or incorrect product).

4. Refunds

Once we receive your return and verify that it meets the eligibility criteria, we will process your refund. Refunds will be issued to the original payment method and may take 5-10 business days to appear on your statement, depending on your bank or credit card company.

5. Exchanges

If you would like to exchange the product for a different item, please contact our customer support team. Exchanges are subject to product availability. If the desired item is not available, we will issue a refund instead.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or issue a full refund, including any shipping costs.

7. Shipping Costs

Original shipping costs are non-refundable, unless the return is due to our error.

8. Contact Information

If you have any questions about our Refund and Return Policy, please contact us through the information provided on our Contact page.

9. Policy Updates

We reserve the right to modify this Refund and Return Policy at any time without notice. Any changes will be effective immediately upon posting on our website.